jillis Privacy Policy

1. Who We Are and How to Contact Us

jillis operates the online gaming platform accessible at jillis.app, offering Filipino players access to JILI slot games, live casino, bingo, dice, Hi-Lo, and related services. All accounts are denominated in Philippine Peso (PHP) and the platform is designed for players based in the Philippines.

jillis acts as the data controller for personal information collected through the platform. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may reach us through the following channels:

• Live Chat: Available 24/7 directly from the jillis platform
• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, Philippine Time (UTC+8)

For formal data privacy requests, including requests to access, correct, or delete your personal data, please contact us via live chat or email with the subject line "Data Privacy Request" and include your registered account details for verification purposes.

2. Personal Data We Collect

jillis collects personal data that is necessary to provide a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

jillis does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, health information, or political opinions.

3. How We Collect Your Data

3.1 Directly From You

The majority of personal data jillis holds is provided directly by you during account registration, KYC verification, deposit and withdrawal transactions, and when you contact our support team. This includes the information you enter into account forms, the documents you upload for verification, and the details you share during live chat sessions.

3.2 Automatically Through Platform Use

When you access the jillis platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and records of your interactions with the platform. This data is collected to maintain platform security, detect fraudulent activity, and improve the overall player experience.

3.3 From Third-Party Sources

jillis may receive personal data about you from third-party sources in limited circumstances, including:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) for transaction verification and fraud prevention.
• Identity verification service providers used to validate government-issued Philippine IDs.
• Anti-money laundering (AML) screening databases to comply with Philippine financial regulations.
• Self-exclusion registries, where applicable, to enforce responsible gaming obligations.

4. Why We Use Your Data (Legal Bases)

jillis processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual Necessity: Processing required to fulfill our obligations under the jillis Terms & Conditions, including account management, game provision, and payment processing.
• Legal Obligation: Processing required to comply with Philippine law, including PAGCOR regulations, anti-money laundering obligations under the AMLA, and KYC requirements.
• Legitimate Interests: Processing necessary for jillis's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the player experience – provided these interests are not overridden by your rights.
• Consent: Where jillis relies on your consent for specific processing activities (such as marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences.

jillis does not sell your personal data to third parties for their own marketing purposes. We do not use your personal data for automated decision-making that produces significant legal effects without human review.

5. How We Share Your Data

jillis shares personal data only where necessary and with appropriate safeguards in place. Recipients of your personal data may include:

5.1 Service Providers

Third-party companies that provide services on behalf of jillis, including payment processors, identity verification providers, cloud hosting providers, and customer support platform operators. These providers are contractually bound to process your data only on jillis's instructions and in accordance with applicable data protection law.

5.2 Regulatory and Law Enforcement Authorities

jillis may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory obligation. jillis will notify affected players of such disclosures where legally permitted to do so.

5.3 Game Providers

JILI Games and other game content providers may receive limited technical data (such as player session identifiers) necessary to deliver game content and resolve technical disputes. Game providers do not receive your full identity or financial data.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets involving jillis, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.

6. Cookies and Tracking Technologies

jillis uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The types of cookies used include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics Cookies: Used to understand how players interact with the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized where possible.
• Preference Cookies: Used to remember your platform preferences, such as language settings and responsible gaming configurations.
• Security Cookies: Used to detect and prevent fraudulent activity, including unusual login patterns and suspicious transaction behavior.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the jillis platform and may prevent you from logging in or completing transactions.

7. Data Retention

jillis retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law and regulatory obligations. Specific retention periods include:

• Account and Identity Data: Retained for a minimum of five (5) years following account closure, in compliance with PAGCOR regulations and AMLA requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• Gaming Activity Logs: Retained for a minimum of twelve (12) months for dispute resolution purposes, and up to five (5) years for regulatory compliance.
• Support Communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for an ongoing dispute or investigation.
• Technical and Usage Data: Retained for up to twelve (12) months, after which it is aggregated or anonymized.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jillis will securely delete or anonymize it.

8. Data Security

jillis implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jillis platform.
• Encryption of sensitive data at rest, including financial account details and government ID information.
• Two-factor authentication (2FA) via OTP for account login and withdrawal requests.
• Role-based access controls limiting jillis staff access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Automated monitoring systems that detect and flag unusual account activity in real time.

While jillis takes data security seriously and applies industry-standard protections, no system is completely immune to security incidents. In the event of a personal data breach that poses a risk to your rights, jillis will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

9. Your Rights Under Philippine Data Privacy Law

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jillis:

To exercise any of these rights, contact jillis support via live chat or email with the subject line "Data Privacy Request." We will respond within fifteen (15) business days of receiving a verified request. We may need to verify your identity before processing your request to protect against unauthorized access to your data.

10. Children's Privacy

The jillis platform is strictly restricted to individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations. jillis does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If jillis becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all funds will be frozen pending investigation, and the personal data will be deleted in accordance with applicable law. If you believe a minor has registered on the jillis platform, please contact our support team immediately via live chat.

11. Third-Party Services

The jillis platform integrates with third-party services to deliver payment processing, game content, and identity verification. While jillis carefully selects service providers and requires them to maintain appropriate data protection standards, jillis is not responsible for the privacy practices of third-party providers operating under their own privacy policies.

Payment providers such as GCash, PayMaya, BPI, BDO, and Metrobank operate under their own privacy policies and data protection frameworks. When you initiate a deposit or withdrawal, your transaction data is processed by the relevant payment provider in accordance with their terms. jillis recommends reviewing the privacy policies of any third-party service you use in connection with your jillis account.

The jillis platform does not contain links to external third-party websites for general browsing purposes. Any third-party integrations are limited to functional services necessary for platform operation.

12. Changes to This Privacy Policy

jillis reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Material changes will be communicated to registered players via their registered mobile number or by prominent notice on the jillis platform at least seven (7) days before the changes take effect.

The effective date at the top of this Privacy Policy indicates when it was last updated. Your continued use of the jillis platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the changes, you may request account closure in accordance with the jillis Terms & Conditions.

The most current version of this Privacy Policy is always available at jillis.app/privacy-policy. We encourage you to review it periodically to stay informed about how jillis protects your personal data.